Important information

Important information

Who this website is for?

This website is intended for financial advisers, defined benefit pension trustees and employers.

Our registered address:

Enterprise House,
Bancroft Road,
Surrey RH2 7RP

If you are a Trustee you can contact Our Team here.

If you are a Policyholder find out how to contact us here.

What to do if you are unhappy with our service

The first step is for us to understand the problem. You can share your concerns with us either in person, by telephone, fax, email or in a letter:

Tel: 0800 316 6765 (Freephone) or from overseas: +44 (0)1298 890 254 (call rates apply).  Lines are open Monday to Friday, 9.00am to 5.00pm. 


Or write to:

The Director of DB Member & Operational Services
Maclaren House,
Talbot Road,
Manchester M32 0FP

Making a complaint will not prejudice your right to take legal proceedings.


It is our intention that the information contained within this website is accurate. We have taken all reasonable steps to ensure that it is up-to-date and where relevant, reflects the current views of our experts. However, we do not accept any liability for errors or omissions in the information supplied and if you require clarification on anything, our recommendation is that you contact us at the above address for verification.

We also will take all reasonable steps to ensure this website is available to advisers at all times. However, we will not be held liable if it is unavailable for any reason. At times we may need to suspend access to provide routine maintenance and relevant updates. We will aim to do this as quickly as possible.

We have taken all reasonable steps to ensure this website is accessible using widely available software packages. We will not be held responsible for any technical problems you may suffer as a result of using this website, or any of the content contained within it.

This website contains links to other websites provided to third parties. The responsibility for the availability and content of these sites does not rest with Just Retirement.

Regulatory information

Just is a trading name of Just Retirement Limited (‘JRL’) and Partnership Life Assurance Company Limited (‘PLACL’) which are subsidiary companies of Just Group plc. JRL is registered in England and Wales, with company number 05017193. PLACL is registered in England and Wales, with company number 05465261. The registered office for both is Enterprise House, Bancroft Road, Reigate, Surrey, RH2 7RP. JRL and PLACL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Calls may be monitored and recorded, and call charges may apply.