We know talking to real people matters. If you have questions about your policy with Just, our dedicated customer services team is here for you.
It's helpful if you have your policy number and National Insurance number handy when you call and include it in any written communication with us.
Find your contact
To find the correct contact details for your pension scheme (or employer if that's easier for you) please enter the name into the search bar below:
Making a complaint
We aim to provide a high standard of service in how we look after your pension and support you at every stage. We want you to feel clear about what you can expect from us, and confident that we’ll treat you fairly and take any concerns seriously.
We understand that things don’t always go as planned. If something goes wrong, we’ll listen carefully, treat you with respect, and work with you to put things right as quickly as possible. You can raise a complaint with us at any time, and we’ll acknowledge it promptly. We’ll keep you informed about what’s happening and when you can expect a response.
Our complaints process is designed to be fair, thorough and focused on achieving the right outcome for you.
What you should do if you’re unhappy
The first thing to do is tell us what’s happened.
Please use the ‘find your contact’ search tool above to find the correct contact details for your pension scheme.
If you’re still not satisfied
If you’re not happy with the way we’ve handled your complaint or you’re unhappy with our final response, you can refer it to the Financial Ombudsman Service.
Call: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Or visit: financial-ombudsman.org.uk
Making a complaint to the Financial Ombudsman Service won’t affect your legal rights.
