• Offering easy and personal access for all advisers by direct dial contact to dedicated account managers.
• In 2024, we presented to over 7,600 financial professionals on the retirement planning environment in our business development program of workshops, webinars and presentations, including collaborative events with adviser organisations across the UK.
• We've been delivering more online sessions with over 7,180 subscribers to our webinar channel on BrightTalk.  
• Delivered efficiencies through digitalised processes, offering choices for working with Just; helping to free up advisers' time to spend with clients.
• Continued commitment to the five-star rated service that advisers and their clients expect of us, through seamless hybrid working practices and reactive solutions in challenging times.
• Giving satisfaction through extended rates for clients on occasions where service has been impacted.
• Helping advisers serve more clients by offering an extension to their business model under our referral service provided by HUB Financial Solutions.

• Helpful resources and practical tools to support advisers developing their frameworks to help identify and support clients in vulnerable circumstances. Examples include a Policy effectiveness assessment, Client wellbeing questionnaire, Vulnerability matters guide and Vulnerability in retirement guide.
• Working with our partners, we’ve been helping the financial advice community to enhance knowledge by producing engaging video content, focusing on subjects such as the impact of cognitive decline and vulnerability myths.
• Free online training to help financial advisers, paraplanners, administrators and all other financial advisory teams have a greater understanding of and respond to clients who may be in vulnerable circumstances. The Consumer Vulnerability in Later Life online training provided by Just with content created by SOLLA, is refreshed annually, has been completed over 22,000 times and offers 60 minutes of CPD, with a certificate for successful completion.
• One of our Just team is a Dementia Friends Ambassador who runs regular information sessions in local communities, within intermediary businesses and with SOLLA advisers. This aims to help increase understanding and support for those living with or supporting those with dementia.
• Our email engagement programme focuses on vulnerability topics to help advisers support their clients’ wellbeing.

Our commitment to helping advisers deliver individually personalised solutions for their clients will continue evolving around:

• Being the trusted home of good service with continuous ongoing improvements.
• Providing an annuity 'click and apply' (end-to-end quote and apply) functionality, resulting in a 24/7 business model and giving advisers more time to spend with their clients.
• Having dedicated account management contacts for all advisers and paraplanners.
• Digitalising our processes and delivering efficiencies enabling advisers to help more clients. 
• Providing a highly relevant and topical learning and development programme designed to meet the varied and ongoing professional development needs of advisers at a time that suits you - live or on-demand.
• Striving for excellence in supporting advisers with clients in vulnerable circumstances.
• Providing personalised medical underwriting solutions to help deliver better client outcomes.