Important Information

Who this website is for

This website is intended for use by UK based intermediaries only. This site is not intended for use by customers. If you are a customer please go to our customer website,, or alternatively speak to your financial adviser. If you do not have an adviser and would like one, please visit or

Following our merger

On 4 April 2016, Just Retirement and Partnership merged to form Just Group plc.

For further information, please call 01737 233296. Please note your call may be monitored and recorded.

Just is a trading name of Just Retirement Limited, Just Retirement Money Limited, Partnership Life Assurance Company Limited and Partnership Home Loans Limited which are subsidiary companies of Just Group plc. For more details about the Just Group please visit:

Important information about Just Retirement

Just Retirement Limited (Registered in England and Wales, number 05017193) and Just Retirement Money Limited (Registered in England and Wales, number 09415215).

Registered Office: Vale House, Roebuck Close, Bancroft Road, Reigate, Surrey RH2 7RU.

Important information about Partnership 

Partnership Life Assurance Company Limited (Registered in England and Wales number 05465261), and Partnership Home Loans Limited (Registered in England and Wales number 05108846)

Registered office: 5th Floor, 110 Bishopsgate, London, EC2N 4AY.

What to do if you are unhappy with our service

The first step is for us to understand the problem. You can share your concerns with us either in person, by telephone, fax, email or in a letter:

Tel: 0345 302 2287
(Lines are open Monday – Friday 8:30am to 5:30pm, and call charges may apply)

Or write to:

The Customer Service Manager
Just Group plc
Vale House
Roebuck Close
Bancroft Road
Surrey RH2 7RU

Making a complaint will not prejudice your right to take legal proceedings.


It is our intention that the information contained within this website is accurate. We have taken all reasonable steps to ensure that it is up-to-date and where relevant, reflects the current views of our experts. However, we do not accept any liability for errors or omissions in the information supplied and if you require clarification on anything, our recommendation is that you contact us at the above address for verification.

We also will take all reasonable steps to ensure this website is available to advisers at all times. However, we will not be held liable if it is unavailable for any reason. At times we may need to suspend access to provide routine maintenance and relevant updates. We will aim to do this as quickly as possible.

We have taken all reasonable steps to ensure this website is accessible using widely available software packages. We will not be held responsible for any technical problems you may suffer as a result of using this website, or any of the content contained within it.

This website contains links to other websites provided to third parties. The responsibility for the availability and content of these sites does not rest with us.

Regulatory information

Just Retirement Limited and Partnership Life Assurance Company Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Just Retirement Money Limited and Partnership Home Loans Limited are authorised and regulated by the Financial Conduct Authority.