Assessing and recording vulnerability

A key part of any consumer vulnerability policy is the consistent assessment and recording of a client’s vulnerability. We’ve developed a Client Wellbeing Checklist to help make this easier.

Benefits for you include:

  • Help to formalise your vulnerability process by consistently recording questions, results and vulnerability rating for each client.
  • Assistance with monitoring whether a client’s assessed vulnerability is changing over time. This can be added to a client file, reviewed before meetings and updated as appropriate.

How does it work?

It's designed to help users assess a customer’s vulnerability across the areas highlighted by the Financial Conduct Authority (FCA):

  • Health – health conditions or illnesses that affect the ability to carry out day-to-day tasks
  • Life events – major life events such as bereavement or a relationship breakdown
  • Resilience – low ability to withstand financial or emotional shocks
  • Capability – low knowledge of financial matters or low confidence in managing money

If you’d like an editable version of the Just-branded document, please contact your Account Manager or email us.