Helping clients experiencing vulnerability
Identifying when a client is experiencing vulnerability is important, but it's only part of the process. Assessing and recording vulnerability needs to be consistent and the differences between a vulnerability and a vulnerable circumstance, should be kept in mind.
We've developed a range of support items and a free training module to help you.
Discussing vulnerability
Vulnerability and the impact of cognitive decline
Martin Lines, Development and Events Director at Just and Beth Yolland-Jones, Clinical Lead at Comentis, have come together to provide an insight into cognitive decline to help you support your clients in vulnerable circumstances.
Duration: 21:57
3:40 'Crystallised knowledge' and the application of life skills to problem-solving
5.34 The different states of cognitive decline
10:04 Identifying when clients may need more support
15:16 Mental capacity and when to get an assessment
18:04 Looking ahead with safeguards and the right support
Vulnerability myths bite-sized videos
Myth: Recording vulnerability is a one-off task.
Duration: 0:33
Myth: A vulnerable circumstance is the same as a vulnerability.
Duration: 0:37
Myth: I can assume how a client will react to a life event.
Duration: 0:37
Myth: It's easy to spot a vulnerability.
Duration: 0:37
Myth: I can rest assured that a client's family is involved.
Duration: 0:38
Myth: It's hard to get support on vulnerability matters.
Duration: 0:32
Vulnerability and the ageing brain: An introduction
Martin Lines, Development and Events Director at Just, explains the different types of cognitive ageing and their implications, so advisers can better support their clients in maintaining financial stability and security throughout their later years.
Update your vulnerability knowledge through online learning
Provided by Just, with content created by SOLLA, the Consumer Vulnerability In Later Life online training module takes an hour to complete, followed by a test with a downloadable certificate for successful completion.
How supportive is your firm's environment?
Our policy effectiveness checklist will assist you with assessing your vulnerability policies and activity, to help with identifying potential areas of improvement.
A useful aid to understanding key life moments
In the years immediately leading up to and through retirement, we encounter big changes in our physical, emotional, mental and cognitive health. We collaborated with Comentis to produce this guide to help you provide peace of mind for your clients.
Get assistance from our Vulnerability Matters Guide
This guide has tools and information including the models BRUCE, IDEA, BLAKE and TEXAS, developed by Chris Fitch, Colin Trend and the Money Advice Trust. It'll help enhance your knowledge of vulnerability drivers and characteristics.
The Regulator’s Perspective
What are the FCA's expectations of intermediary firms?
Find out more >
Other sources of information
For further information and support on working with clients in vulnerable circumstances, you can consult the following resources:
