Benchmark your knowledge
The free 2021 version includes new sections reflecting recent FCA publications, cognitive decline and impact of coronavirus, and offers a new certificate for successful completion and CPD.
We launched the first version in June 2019 and over 5,700 people registered to use it, with 96% of users surveyed highly recommending it.
Also the FCA's paper on vulnerable customers, Guidance Consultation 19/3, identified the module as an example of good practice that could help people improve their skills and capability.
This free training module is designed for all staff in financial advice firms who work with older and vulnerable clients and their families. It'll help you benchmark your understanding and knowledge of:
- What constitutes vulnerability
- How to identify when someone may be vulnerable
- How to change working practices to ensure firms deliver extra care and support for clients when it is needed.
Take a look at the training module It takes one hour, and if you pass the test, you’ll gain the Certificate in Consumer Vulnerability in later life (2021) as evidence of your CPD and training.